HR modernisation

We have made significant progress during the year with the implementation of our HR modernisation programme, one of several business improvement initiatives for the Group. The objective of this is to improve the accessibility of services for our people whilst streamlining the HR service for the organisation. Via the implementation of new technology and transition to a new operating model, we have been able to reduce the costs of HR by over 25% whilst increasing value to the organisation. A particular priority is to increase the focus on resource planning to ensure that we plan, develop and retain the skills and resources necessary to meet our future needs.